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How we protect your account information

At ebet188, your privacy and account security come first. We encrypt all deposits made through DANA, OVO, GoPay and QRIS, and we never share your personal details with…

Bank-level encryptionLocal payment securityAccount access control
ebet188 How we protect your account information
REACH US ANYTIME

How to request data access or changes

Chat Support Open the chat widget in the bottom-right corner of your account lobby. Our team responds in under 10 minutes during office hours (9 AM–11 PM Jakarta time) to answer privacy questions or flag updates to your profile.
Email Access Write to [email protected] with your account email and player ID. We'll confirm your identity and send a full export of your data within 3 business days, including all transactions, login records and personal details on file.
Account Settings Head to Settings → Privacy & Data in your account dashboard to update your email, phone number or delete saved payment methods. Changes take effect immediately after you log back in.
SECURITY & TRANSPARENCY

How we handle your privacy every day

Real-time encryption

Every deposit via DANA, OVO, GoPay and QRIS flows through SSL 256-bit encryption the moment you submit payment. Your card or wallet details never touch our servers unencrypted; the payment gateway holds that layer.

Cookies and tracking

We use session cookies to keep you logged in and analytics cookies to see which games players use most. You can turn off non-essential cookies in your browser settings without losing account access; essential cookies stay on to keep your wallet secure.

Account security

Your password is hashed in our database, never stored as plain text. If you suspect unauthorized login, change your password immediately or contact support; we'll review your login history and alert you to any unrecognised access from new devices or locations.

Data retention

We keep your transaction records for as long as your account is active, plus 12 months after closure to comply with financial reporting rules. Personal details like your name and email stay on file longer if required by local law.

Third-party sharing

We share data only with payment processors (to clear DANA, OVO, GoPay and QRIS transfers), compliance teams and law enforcement where a court order requires it. We never sell to marketers or data brokers.

Request your data

You have the right to ask for a copy of everything we hold on your account. Email [email protected] with your player ID and we'll prepare a full export within 3 working days, free of charge.

Privacy questions answered

You can request account deletion by emailing support with your player ID. We'll remove your name, email and payment details immediately, but your transaction history stays on file for 12 months to meet financial compliance rules. After that period, your full record is deleted.

Inactive accounts stay in our system for 24 months after your last login. During that time, we keep your personal details in case you return. After 24 months, we begin a slow deletion process starting with payment methods, then email and phone, then finally your name and transaction log after 36 months total.

Yes. We never store your full wallet credentials or card numbers; payment processors handle that layer using encryption. We record only the last four digits and payment method type so we can show you your history. Every withdrawal request triggers a fresh re-authentication with your bank or wallet provider.

Only you and our support team (when you contact us for help) can view your full account. Your game history is private; other players cannot see your bets or winnings. We do not share your account data with game studios or other operators.

We store login timestamps and device information (browser type, IP address, device type) for 90 days for security monitoring. This helps us spot unusual access and alert you if someone tries to log in from a new location. After 90 days, older records are deleted automatically.

Yes. Turn off analytics and marketing cookies in your browser settings or our Privacy & Data dashboard. For emails, click the unsubscribe link in any message or ask support to remove you from promotional lists. Essential cookies stay on to keep your account secure.

This policy applies where local law permits. Access to ebet188 and the scope of data collection depends on local law in your region. Contact support with your location if you're unsure whether the full policy applies to you.