Reference

Your Legal Rights and Our Policy Commitments

ebet188 operates under a defined legal framework that governs how we handle your account, your data, and your transactions — including deposits via DANA, OVO, GoPay and QRIS.

Kebijakan Data TransparanKetentuan Akun DANA & OVOHak Pengguna IndonesiaDukungan 24/7Keamanan Akun Terjamin
ebet188 Your Legal Rights and Our Policy Commitments
HUBUNGI TIM LEGAL

Reach Us About Any Legal or Policy Matter

Our support team is available around the clock — 24 hours a day, seven days a week — to handle legal queries, account disputes, and data-access requests.

Live Chat Akun Access live chat directly from your account dashboard. Our agents are available 24/7 to take your legal query, escalate it to our compliance team, and confirm receipt within minutes.
Email Kebijakan Send detailed legal requests, data-access enquiries or account dispute documentation to our policy email address. We aim to respond within one working day for all formal written submissions.
WhatsApp Prioritas Use our WhatsApp channel for time-sensitive account matters. Share your registered account number and the nature of your legal concern so our team can verify your identity and act promptly.
KEAMANAN DAN KEPERCAYAAN

How We Protect Your Data and Account Security

Every action we take on your account — from verifying a withdrawal to storing a transaction record from GoPay or QRIS — follows a documented internal policy built around data minimisation and…

Enkripsi Data Akun

Your account credentials and transaction history — including DANA and OVO payment records — are encrypted in transit and at rest. We use industry-standard TLS protocols so your data moves securely between your device and our servers.

Kebijakan Cookie

We use session cookies to keep you logged in and functional cookies to remember your language and payment preferences. You can manage or decline non-essential cookies through the settings panel in your account dashboard.

Retensi Data

Transaction logs, including GoPay and QRIS payment records, are retained for the period required by applicable financial regulations. After that window closes, your data is securely deleted from our active systems.

Kontrol Akses Internal

Access to your personal account data inside our systems is restricted to authorised personnel with a documented operational need. We run quarterly access reviews to ensure no unnecessary permissions remain active.

Permintaan Perubahan Data

You have the right to request a correction or deletion of your personal data. Submit your request through live chat or our policy email; we will verify your identity and process the change within five working days.

Kontak Penanggung Jawab

Our designated data-responsibility contact handles all formal privacy requests. Reach them through the policy email channel listed in the support section above; include your account ID and the specific data matter you are raising.

Legal Questions We Hear Most Often

Below are the questions we receive most frequently about our legal terms, your data rights, account eligibility, and how to contact us for policy matters. If you cannot find your answer here, reach us directly through live chat available 24/7 inside your account.

Access and eligibility depend on local law. We recommend you confirm that using this platform is permitted in your specific region before opening an account. Our terms do not override applicable local regulations where you reside.

We collect your name, email address, and the payment method details you link to your account — such as your DANA or OVO account number. We collect only what is necessary to operate your account and process transactions securely.

Transaction records, including GoPay and QRIS payment logs, are retained for the period required under applicable financial regulations. Once that retention period ends, data is removed from our active systems in line with our deletion schedule.

Yes. Submit a data-access request via live chat or our policy email address. Include your registered account ID. We will verify your identity and deliver your data summary within five working days of confirmation.

Contact us through our policy email or live chat with your account ID and a clear description of the data you want corrected or deleted. We process verified requests within five working days and confirm completion by email.

After account closure, we retain financial and identity records for the legally required retention period. Non-essential data — such as session preferences and marketing flags — is deleted promptly after you confirm closure through our support team.

Start with our 24/7 live chat for immediate escalation, or email our policy team for formal written disputes. Include your account number, the specific term in question, and a clear description of the issue so we can respond accurately.